Author Archives: Salena Ferguson

Irate customers? VoIP features can calm them

By EDITOR | Published: SEPTEMBER 13, 2018 When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps … Continue reading

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Why you need Hardware-as-a-Service

By EDITOR | Published: SEPTEMBER 5, 2018 The new flashy set of PCs your company just bought last year are becoming outdated, and you don’t have enough IT staff to maintain them. If this is your current situation, it might be time to consider … Continue reading

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5 virtualization options for every SMB

By EDITOR | Published: SEPTEMBER 14, 2018 Understanding office virtualization is difficult enough; picking from the long list of software providers that help you achieve it can feel impossible. Since virtualization is a relatively new practice for small- and medium-sized businesses, there is no … Continue reading

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Don’t let hackers fool you with these tricks

By EDITOR | Published: SEPTEMBER 25, 2018 The volume of malicious cyber attacks is increasing every year. Although many companies use the latest network security systems, they aren’t immune to the hackers’ favorite strategy — social engineering. Unlike malware, social engineering tricks people into … Continue reading

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Windows 10 October 2018 best features

By EDITOR | Published: SEPTEMBER 26, 2018 Microsoft releases two major Windows 10 updates every year, one in spring and one in fall. Following Windows 10’s April 2018 update, Microsoft is set to release a fresh batch of features in October. So if you’re … Continue reading

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What’s better with the iPhone XS

By EDITOR | Published: SEPTEMBER 24, 2018 Apple recently released the iPhone XS and the iPhone XS Max. These phones replaced the iPhone X, which was released in 2017 but recently discontinued. With every new iPhone iteration, Apple always ups the ante. What makes … Continue reading

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Ways to handle virtualization security risks

By EDITOR | Published: AUGUST 14, 2018 Online blogs and forums mostly cover networks and the cloud when it comes to cybersecurity, leaving other types of technology — particularly virtualization — overlooked and unsecured. If you don’t have the right defense plans in place, … Continue reading

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Is your continuity plan doomed to fail?

By EDITOR | Published: AUGUST 16, 2018 Like all things, business continuity plans are not perfect. They have pitfalls that can result in your business’s failure if not taken into account immediately. Don’t blame it all on the IT guy; often, the way a … Continue reading

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Getting ready to switch to VoIP phones

By EDITOR | Published: AUGUST 10, 2018 Voice over Internet Protocol, commonly known as VoIP, allows you and your employees to make and take phone calls over the Internet using your existing broadband connection. It saves you loads of money and increases team efficiency. … Continue reading

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What to do when tech doesn’t work

By EDITOR | Published: SEPTEMBER 18, 2014 Almost every employee in every role relies on technology in order to do their job. When technology is working, everything hums along and productivity is solid. The second our technology stops working however, we can find ourselves … Continue reading

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