If you’ve got an Android mobile device running version 4.4 (KitKat), you may have run into the issue of it no longer syncing Exchange ActiveSync. This is an issue that is acknowledged by Google, but they don’t consider it an urgent issue. We weren’t satisfied with that answer, and, after updating a Moto X to 4.4.2, decided to call Motorola support for assistance with this issue after scouring the internet for any sort of resolution and not finding anything.
After getting escalated to tier two support, we spoke with an engineer who had us do the following from the native email app:
1.Settings> Accounts> Corporate
2.Tap the three dots on the top right corner and select “sync now”
3.Swipe down from the top of the screen to show recent notifications
4.Find and tap on the security alert and select the option to activate now
Once we did so, Exchange email started to sync. This also worked on a Nexus 7, so it’s safe to assume that this will work on any device running Android OS version 4.4.2
If you need help implementing this fix, contact us today.