Android KitKat 4.4.2 Exchange ActiveSync (EAS) Error Solved

If you’ve got an Android mobile device running version 4.4 (KitKat), you may have run into the issue of it no longer syncing Exchange ActiveSync. This is an issue that is acknowledged by Google, but they don’t consider it an urgent issue. We weren’t satisfied with that answer, and, after updating a Moto X to 4.4.2, decided to call Motorola support for assistance with this issue after scouring the internet for any sort of resolution and not finding anything.

After getting escalated to tier two support, we spoke with an engineer who had us do the following from the native email app:
1.Settings> Accounts> Corporate
2.Tap the three dots on the top right corner and select “sync now”
3.Swipe down from the top of the screen to show recent notifications
4.Find and tap on the security alert and select the option to activate now

Once we did so, Exchange email started to sync. This also worked on a Nexus 7, so it’s safe to assume that this will work on any device running Android OS version 4.4.2

If you need help implementing this fix, contact us today.

About joe

Joe Foos is the Director of Sales & Marketing at Lanlogic, having joined the company in 2003.
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6 Responses to Android KitKat 4.4.2 Exchange ActiveSync (EAS) Error Solved

  1. Pingback: ActiveSync problems on Android KitKat (4.4) - ActiveSync Dr.

  2. Christine says:

    Hi! Thanks for providing this fix, There seems to be no other options on the web! I’m using a Nexus 7 and trying to follow the steps. Unfortunately I can’t find the “security alert”.
    When it tells me “Unfortunately , Email has stopped” it appears as a pop up alert on my screen (which it does immediately after tapping Sync Now, and I must choose OK or Report), rather than a notification, so there is nothing there when I swipe down from the top.
    I checked my notifications history to see if there was a hidden alert but no luck. Any ideas? Or am I interpreting this wrong?
    Thank you!

  3. Sandy Robinson says:

    I was previously unable to set up corporate email on my Moto X (4.4.2) as our corporate server as still at Exchange 2010. We have now upgraded to 2013, but when I try to set up my Corporate email using the stock app, I get a message that I can’t connect to the server. Our server admin is not able to even see my device hitting the server (he can see it when I set up my corporate account through the Nine app). What is the solution for this?

  4. joe says:

    Hi Christine, I believe we helped you on this question on the phone last month.

  5. joe says:

    Sandy, I believe we helped you with this question via phone last month.

  6. Christine says:

    Hi Joe, I’m afraid you are mistaken, I haven’t been in contact with anyone about the issue before?

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