Are you tired of waiting hours for a simple response ?
Do you want a fixed monthly budget, no matter how many times you call for support ?
You know the answer to all of these questions. You may want to explore the Rapid Response Center Help Desk.
Many clients tell us that having access to a technical resource right away to resolve over 80% of their IT issues is the best investment they have ever made. No more waiting for a network engineer to call them back. No more watching the clock as the dollars add up every time there is an incident. No more wasting your own time fighting with technology because all the employees come to you for help.
The Rapid Response Center Help Desk is a team of Microsoft Certified Professionals that offer higher-level support than your average “geek” or “nerd”. We are always available because we are always in the office. We offer big company support with a personal touch, because we care enough about your individual needs to go the extra mile. Ultimately, you receive the peace of mind that comes from knowing that you will always have access to a true professional from a trusted partner, when you need it.
One client recently said “I just love the convenience of the Help Desk, they are always just a phone call away”. Big companies can afford to hire full-time Help Desk staff and setup ticketing systems and phone integration processes to handle thousands of users. Smaller organizations cannot afford that luxury, but still want the same level of support and expertise. Lanlogic’s Rapid Response Center service was built for you ! You get most of your issues resolved on your first phone call, without having to invest in the people or the systems required to implement or track it all. We built it for you !
How does it work ? Simple.
Any employee with an IT issue of any kind just calls in or sends an email. We listen, we take notes, we ask a few questions, and then we make suggestions. In many cases, we ask for permission to take remote control of the employee’s computer to see what they are experiencing. This way, they can also see what we are doing and can learn how to prevent the same issue in the future. We take care of the problem remotely and get the user back to work as soon as possible. No more waiting for someone else to be available, no more hourly charges, no more surprises. Unlimited usage for every employee in your company and a monthly report that shows utilization. Who called during the month, how many times for the same issue, what caused the problem, what’s the best way to prevent it in the future, everything documented.
How do you get started ? Easy.
Ask us to send you a copy of a sample Help Desk report so you can see how valuable it is and how much savings you can recover by using a fixed-fee service to address over 80% of your users’ IT issues.
What does it cost ? Less than a latte a day, per user.
For only $50 per employee, per month, you receive unlimited access to the Rapid Response Center Help Desk all month long. That’s less than most clients pay HOURLY for each and every incident with other service providers. It pays for itself with just a single incident per month.
How do I get started ? With a gift !
Send us a note today to schedule your consultation for the Rapid Response Center Help Desk service, and we’ll bring you a Starbucks gift card for that first latte (or mocha, cappucino, etc).
Have you found yourself wasting a lot of your own time dealing with user requests ?